Mbi356 Terms and Conditions – Complete Platform Usage Guide

In this Terms & Conditions document, several key terms are used with specific meanings. "Platform" or "mbi356" refers to the website, mobile app, and all online services operated under the mbi356 brand. "User" or "Member" refers to any individual who has registered and holds an active account on the mbi356 platform. "Services" covers all gaming activities, financial transactions, bonus programs, and other features available through the mbi356 platform.

These Terms and Conditions constitute a binding agreement between you (the user) and mbi356 (the platform operator). This document is to be read together with the mbi356 Privacy Policy and Responsible Gaming Policy, all of which form the entire agreement between both parties. In the event of any conflict between a translated version and the original Bahasa Melayu version, the Bahasa Melayu version shall prevail.

To register and use the mbi356 platform, you must meet all of the following eligibility requirements without exception:

• Must be at least 18 years old at the time of registration and throughout the period of platform use.
• Not currently on the self-exclusion list of any responsible gaming programme.
• Not currently declared bankrupt or undergoing bankruptcy proceedings.
• Have full legal capacity to enter into a binding agreement.
• Register one account only — multiple accounts per individual are strictly prohibited.
• Use accurate, complete, and up-to-date personal information during registration.

Mbi356 reserves the right to request age and identity verification from any user at any time. Accounts found to be registered with false information or by underage individuals will be suspended immediately, and all balances in such accounts may be forfeited without compensation.

During registration, you are required to provide complete and accurate personal information including your full name, date of birth, email address, phone number, and state of residence. All this information is used solely for identity verification, payment processing, and account-related communications.

As part of the Know Your Customer (KYC) process, mbi356 reserves the right to request identity verification documents at any time, particularly before processing withdrawals that exceed certain thresholds. Documents typically required are as follows:

• A clear copy of the Malaysian identity card (MyKad), both front and back.
• Proof of current address such as a utility bill or bank statement not older than three months.
• Bank statement or proof of ownership of the payment method used for deposits.
• Any additional documents requested by the mbi356 compliance team.

Submitted KYC documents will be reviewed within 1 to 3 business days. Withdrawals will not be processed until the KYC process is fully completed. mbi356 ensures all received documents are securely stored using high-grade data encryption and will not be shared with third parties without your consent, except as required by law.

Mbi356 supports a wide range of Malaysian local payment methods, including DuitNow QR, Touch 'n Go eWallet, Boost, MAE, and FPX bank transfer. All deposit transactions are processed automatically and credited to your account in under 30 seconds upon successful payment confirmation.

Deposit Limit: The minimum deposit is RM 10 per transaction. There is no set maximum deposit limit; however, deposits exceeding certain amounts may require additional verification in accordance with the platform's financial compliance policy.

Withdrawal Process: Withdrawals are processed within 3 to 5 minutes for fully KYC-verified accounts. Users are required to withdraw funds only to a bank account or e-wallet registered in their own name — withdrawals to third-party accounts are strictly prohibited.

• The minimum withdrawal amount is RM 30 per transaction.
• Daily and weekly withdrawal limits are subject to the user's account level and KYC status.
• Mbi356 does not charge any processing fees for standard withdrawals.
• Any taxes or charges imposed by banks or e-wallet providers are the responsibility of the user.

Mbi356 offers a variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, cashback, daily promotions, and a VIP programme. Each bonus is subject to rollover conditions (wagering requirements) that must be met before any withdrawal from the bonus balance is permitted.

General Rollover Requirements: Unless otherwise stated in specific promotion terms, bonuses received are subject to a rollover requirement of between 15x and 30x the bonus value. For example, a RM 100 bonus with a 20x rollover requirement means you must place total wagers of RM 2,000 before a withdrawal is permitted.

• Bonuses may only be used on eligible games as specified in the relevant promotion terms.
• Each user is eligible for the welcome bonus once only.
• Mbi356 reserves the right to void bonuses if there are signs of abuse or fraud.
• Bonuses cannot be transferred between accounts or converted directly into cash.
• Promotions with an expiry date will be automatically cancelled if the requirements are not met within the specified period.

Mbi356 users are expected to conduct themselves respectfully, responsibly, and honestly in all interactions with the platform and with other users. The following activities are strictly prohibited and may result in immediate disciplinary action:

• Use of automated software, bots, scripts, or any tool that provides an unfair advantage in gameplay.
• Any attempt to hack, manipulate, or disrupt the systems and infrastructure of the mbi356 platform.
• Identity fraud, document forgery, or impersonation of another user.
• Money laundering or use of funds from illegitimate sources through the platform.
• Sharing or selling an account to another party.
• Threats, harassment, or abusive language directed at mbi356 support staff.
• Any activity that violates applicable Malaysian law.

Mbi356 continuously monitors all platform activity using advanced fraud detection systems. Any suspicious activity will be investigated and reported to the relevant authorities where required by law.

Mbi356 is deeply committed to player well-being and responsible gaming. The mbi356 platform provides a range of self-management tools that can be activated directly from your account settings:

• Deposit Limit: Set daily, weekly, or monthly deposit limits according to your means.
• Loss Limit: Set a maximum loss amount within a time period of your choosing.
• Play Time Limit: Set session time limits to avoid playing for too long.
• Temporary Break (Cool-off): Suspend access to your account for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Permanently close your account with a minimum period of 6 months or permanently.

If you need assistance with problem gambling habits, the mbi356 support team is ready to help and connect you with appropriate professional resources. Remember — gaming should be entertainment, not a burden.

Mbi356 is committed to protecting the privacy and personal data of all users in accordance with international data protection standards. All personal data collected is used solely for platform operations, payment processing, identity verification, and service-related communications.

Your data is protected by 256-bit SSL encryption at all times and stored on secure servers with strict access controls. mbi356 will not sell, rent, or disclose your personal data to third parties without your consent, except in the following situations:

• Required by a court order or a legally authorised authority.
• To prevent or investigate suspected fraud and illegal activity.
• To third-party service providers working on behalf of mbi356 under strict confidentiality agreements.

For more information on how we handle your data, please refer to Privacy Policy mbi356 in full.

Mbi356 provides its platform and services on an "as-is" basis and makes no specific guarantees regarding game outcomes, payout rates, or potential winnings. Online gaming involves financial risk, and users are solely responsible for their own gaming decisions.

Mbi356 shall not be liable for any losses arising from:

• Service disruptions due to scheduled or unscheduled maintenance, natural disasters, or circumstances beyond mbi356's control.
• Losses arising from the user's negligence in safeguarding their account login credentials.
• Disputed game results that have been duly recorded by the platform's system.
• Transaction delays caused by the banking system or third-party payment providers.

In any circumstance, mbi356's maximum liability to any user is limited to the actual deposit amount made by that user within the 30 days preceding the liability claim.

Mbi356 reserves the right to modify, update, or replace any part of these Terms and Conditions at any time without prior notice. However, we endeavour to notify users of any material changes via email notification or an on-platform notice at least 7 days before the changes take effect.

It is the user's responsibility to review these Terms & Conditions periodically to stay informed of the latest version. The most recent update date will always be displayed at the top of this document. Continued use of the platform after any changes take effect constitutes acceptance of the amended terms.

Users may close their mbi356 account at any time by contacting the customer support team. Before closure, all outstanding bonus rollover requirements must be fulfilled, or the bonus balance will be forfeited. Any valid real-money balance will be processed for withdrawal within 5 to 7 business days after the closure request is received and verified.

Mbi356 reserves the right to suspend or close accounts without prior notice in the following cases:

• Violation of any term contained in this document.
• Detection of fraudulent activity, money laundering, or hacking.
• Failure to complete the KYC process within the stipulated period.
• Request from a regulatory authority or law enforcement agency.
• User is identified on a self-exclusion list or a platform ban list.

These Terms and Conditions are governed and interpreted in accordance with the laws applicable to the operation of the mbi356 platform. Any dispute arising in connection with the use of the platform, financial transactions, or game outcomes shall be resolved through the following process in stages:

• Level 1 – Customer Support: Contact the mbi356 customer support team via Live Chat. Most issues are resolved within 24 hours.
• Level 2 – Formal Escalation: If unsatisfied, submit a written complaint to the mbi356 compliance team via official email for a formal investigation within 7 business days.
• Level 3 – Arbitration: Disputes that cannot be resolved internally may be referred to a recognised independent arbitration body for a final decision that is binding on both parties.

Mbi356 is committed to resolving all disputes in a fair, transparent manner in accordance with established procedures. Game outcomes that have been validly recorded by the platform system are final and may not be disputed unless there is substantial evidence of a platform technical failure.